FAQ

How can I contact customer support?

Email support@packandpaws.com with your order number and the email used at checkout.

How long does delivery take?

Most orders are delivered within 7-15 business days after shipment.

Where can I find tracking information?

When tracking is available, it will be sent to the email used at checkout.

Can I change or cancel my order?

Contact us as soon as possible at support@packandpaws.com. We cannot guarantee changes after an order has started processing.

What should I do if my item arrives damaged or incorrect?

Email support@packandpaws.com with your order number and clear photos so our support team can review the issue.