Returns & Exchanges

We want your order to arrive in good condition and match what you purchased.

Return Window

Email support@packandpaws.com with your order number, the email used at checkout, and clear photos if the item arrived damaged or incorrect.

Items should be unused, in original condition, and include original packaging when possible. Some return requests may require review before approval.

If an exchange is available for your item, our support team will provide next steps by email.