Shipping policy
Shipping Policy
Last updated: August 20, 2020
Thank you for shopping with PackAndPaws.
We currently ship to customers within the continental United States.
Order Processing
Orders are normally processed within 24 hours on business days.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive shipping confirmation and tracking information by email.
Estimated Delivery Time
Estimated delivery time is:
3–7 business days after order processing
Delivery times are estimates and may vary depending on carrier conditions, destination, seasonal demand, weather, and other circumstances outside our reasonable control.
During high-volume holiday periods such as Halloween, Thanksgiving, Black Friday, and Christmas, we recommend ordering early.
Shipping Cost
We currently offer:
FREE standard shipping on eligible orders within the continental United States.
There is no additional standard shipping charge at checkout for eligible U.S. orders.
Order Tracking
Yes. Tracking information is provided for shipped orders.
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
Multiple Shipments
In some cases, products within the same order may be shipped separately.
If this happens, you may receive more than one tracking number.
You will not be charged additional standard shipping fees because your order is divided into multiple shipments.
Lost Packages
If a package is confirmed to have been lost during transportation, please contact us at support@packandpaws.com.
Once the loss has been verified, we will arrange a replacement shipment at no additional cost.
Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you discover an error after placing your order, contact us immediately at:
We may be able to update your shipping information if the order has not yet been shipped.
Once an order has been shipped, changes may no longer be possible.
Any additional costs, delivery failures, or losses caused by an incorrect address supplied by the customer may be the customer's responsibility.
Delivery Delays
Occasionally, a shipment may be delayed because of:
- Carrier delays
- Severe weather
- High seasonal shipping volume
- Transportation disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If your tracking information has not updated for an extended period, please contact us and we will assist you.
Contact Us
For shipping questions, contact:
PackAndPaws
Email: support@packandpaws.com
Website: https://packandpaws.com
Operated by:
LuxeAesthetic Living Limited
Lee Garden One
33 Hysan Avenue
Causeway Bay
Hong Kong