Terms of service
Terms of Service
Last updated: August 20, 2026
This website is operated by LuxeAesthetic Living Limited under the PackAndPaws store name.
Throughout the site, the terms “we,” “us,” and “our” refer to LuxeAesthetic Living Limited and PackAndPaws.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website.
1. Online Store Terms
By using this website, you represent that you have the legal capacity to enter into transactions under the laws applicable to you.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit malicious code, viruses, or other harmful material through the website.
2. Products and Services
We make reasonable efforts to display product descriptions, images, colors, dimensions, specifications, and other information as accurately as possible.
However, actual product appearance may vary slightly due to:
- Screen settings
- Lighting conditions
- Manufacturing variations
- Product updates
- Other reasonable variations
Product availability may change without notice.
We reserve the right to discontinue or modify products when reasonably necessary.
3. Prices
Product prices are displayed on our website and may change from time to time.
The price applicable to your order is the price shown during checkout when your order is submitted, subject to correction of obvious pricing or technical errors where permitted by law.
Promotions, discount codes, and special offers may be subject to separate terms and expiration dates.
4. Orders
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud
- Payment authorization problems
- Incorrect pricing caused by a technical error
- Product unavailability
- Suspected misuse of promotional offers
- Incomplete or invalid shipping information
If we cancel an order after payment has been collected, an appropriate refund will be issued.
5. Order Cancellation
Customers may request an order cancellation within 24 hours of placing the order.
Cancellation requests are not guaranteed if the order has already entered fulfillment or has been shipped.
Once an order has been shipped, it cannot be canceled.
To request cancellation, contact:
6. Address Changes
Customers may request an address change before an order has been shipped.
Please contact us as soon as possible if your shipping information is incorrect.
Once an order has shipped, we cannot guarantee that the delivery address can be changed.
Customers are responsible for providing accurate shipping information.
7. Shipping
We currently ship within the continental United States.
Orders are generally processed within 24 hours on business days, with estimated delivery occurring within 3–7 business days after order processing.
Shipping times are estimates and are not guaranteed unless expressly stated otherwise.
Please review our Shipping Policy for additional information.
8. Returns and Refunds
Eligible return requests must generally be submitted within 30 days of receiving the product.
Return eligibility depends on the circumstances, condition of the item, and applicable product-specific requirements.
Customers are responsible for return shipping costs for approved non-defective returns.
Damaged, defective, incorrect, or lost shipments will be reviewed separately.
Please review our Return & Refund Policy for complete information.
9. Payment
You agree to provide current, complete, and accurate payment and billing information for all purchases.
Payment processing may be provided by third-party payment providers.
We do not guarantee the uninterrupted availability of every payment method.
10. Accuracy of Information
We make reasonable efforts to keep information on our website accurate and current.
However, occasionally information may contain typographical errors, inaccuracies, or omissions relating to:
- Product descriptions
- Pricing
- Promotions
- Shipping
- Availability
We reserve the right to correct errors and update information where reasonably necessary.
11. Third-Party Services
Our website may use third-party services such as payment processors, shipping carriers, analytics providers, and other technology providers.
Your use of certain third-party services may also be subject to their own terms and privacy practices.
12. Prohibited Uses
You may not use the website:
- For unlawful purposes
- To violate applicable laws
- To infringe intellectual property rights
- To submit false or misleading information
- To distribute malicious code
- To interfere with website security
- To attempt unauthorized access to our systems
- To engage in fraudulent activity
13. Intellectual Property
Unless otherwise stated, content on this website, including text, graphics, logos, layouts, and other original materials, is owned by or licensed to LuxeAesthetic Living Limited and is protected by applicable intellectual property laws.
You may not reproduce or commercially exploit protected website content without authorization.
14. Limitation of Liability
To the maximum extent permitted by applicable law, LuxeAesthetic Living Limited will not be liable for indirect, incidental, special, or consequential losses resulting from use of the website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless LuxeAesthetic Living Limited from claims arising from your unlawful misuse of the website or violation of these Terms.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be posted on this page together with the updated revision date.
Continued use of the website after changes become effective constitutes acceptance of the revised Terms where permitted by applicable law.
18. Contact Information
Questions about these Terms should be sent to:
LuxeAesthetic Living Limited
Lee Garden One
33 Hysan Avenue
Causeway Bay
Hong Kong
Email: support@packandpaws.com
Website: https://packandpaws.com